“HP Laptop Keyboard Not Working / Keyboard Lock Issue”

[pradeep118]

function Keyboard Not Working

[Deep_World]

Hi  @pradeep118 
 
Welcome to the HP Support Community!

Thank you for reaching out to the HP Support Community. I understand that your laptop keyboard is not working, and I'll be glad to help you troubleshoot the issue.

To assist you better, kindly share the following details:

• The exact HP laptop model number (Click here for steps)
• Is the entire keyboard not responding, or only certain keys?
• Are you able to use an external USB keyboard successfully?
• Does the keyboard work on the login screen?

In the meantime, kindly try these below steps and confirm : 

1. Perform a Hard Reset (Click here for steps)
   • Turn off the laptop.
   • Disconnect the charger.
   • If the battery is removable, remove it.
   • Press and hold the Power button for 15 seconds.
   • Reconnect the power source and turn the laptop on.
2. Check for Keyboard Lock
   • Press Fn + Esc and test the keyboard.
   • If your model includes a keyboard lock key, kindly verify that it is not enabled.
3. Update or Reinstall the Keyboard Driver
   • Press Windows + X and open Device Manager.
   • Expand Keyboards.
   • Right-click the keyboard device and select Uninstall device.
   • Restart the computer and allow Windows to reinstall the driver automatically.
4. Run HP Hardware Diagnostics (Click here for steps)
   • Turn off the laptop.
   • Turn it on and repeatedly tap F2.
   • Select Component Tests > Keyboard Test and check the results.
5. Check for Windows Updates and BIOS Updates
   • Install all pending Windows updates.
   • Use HP Support Assistant to check for BIOS and driver updates.

You may also find the following HP document helpful for HP Notebook PCs - Keyboard troubleshooting (Windows)  - Click here 

I hope this helps.