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HP Recommended
HP Pavilion 15-bc513tx
Microsoft Windows 10 (64-bit)

Laptop freezes and there appears a blue screen in the laptop before it closes down and restarts (or sometimes doesn’t restart). This happens when I move it or tilt or apply pressure on one side of the laptop towards the right of the mousepad. I have already run the fast and extensive tests and there seems to be no issues. The laptop is HP Pavilion 15-bc513tx

1 REPLY 1
HP Recommended

Hi @Tejaswa_007,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

It sounds like there might be a hardware issue with your HP Pavilion 15 laptop that is causing it to freeze when you move, tilt, or apply pressure to a specific area. This could be due to various reasons, such as a loose connection, damaged components, or internal wiring issues. Here's what you can try to troubleshoot and possibly resolve the problem.

 

  • Check for Loose Connections: Sometimes, internal components like RAM modules or hard drives can become loose over time, causing intermittent freezing when the laptop is moved. Make sure your laptop is turned off and unplugged, then open the laptop's casing (if you're comfortable doing so) and check if any components are not properly seated. Carefully reseat any loose components.
  • External Devices: Ensure that there are no external devices, like USB drives or peripherals, causing the issue. Sometimes a faulty external device can cause instability.
  • Temperature and Ventilation: Overheating can also cause freezing. Make sure your laptop's vents are not blocked, and the internal fans are working properly. If your laptop is getting too hot, it might freeze to protect itself. You can use compressed air to clean out dust from the vents and fans.
  • Software Issues: While the symptoms you describe seem more hardware-related, it's worth ensuring your operating system and drivers are up to date. Outdated or incompatible drivers could cause instability.
  • Hardware Diagnostics: Most laptops have built-in diagnostic tools that can help identify hardware issues. You can typically access these tools by pressing a specific key combination during the boot-up process. Refer to your laptop's user manual or the HP website for instructions on how to run hardware diagnostics.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

I am an HP Employee.
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