HP Mouse M090 not working

[AchyuthSS]

I am having a bit of an issue with my HP wireless mouse M090. Its not working even after I put a new battery, although the light on the back is turned on. Anyone knows how to fix it? (has been 10 months since i bought this) I got this with my HP Victus laptop as an accessory, can i ask for a new mouse replacement? its still within warranty

[Kuroi_Kenshi · Accepted solution]

Hi @AchyuthSS,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your wireless mouse, M090!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Connectivity: Make sure the USB receiver is correctly plugged into the computer's USB port. Sometimes changing the USB port can resolve connectivity issues.

Restart the Computer: A simple restart can often resolve unforeseen connectivity problems.

Verify Battery Installation: Confirm that the battery is installed correctly, with the positive and negative ends properly aligned as indicated in the battery compartment.

Update Drivers: Ensure that your computer has the latest drivers installed for the mouse. Visit HP's support website to find any necessary updates or driver downloads.

Re-sync the Mouse and Receiver: Some wireless mice have a synchronization button on both the mouse and the receiver. Try pressing these buttons to reestablish the connection.

Check for Interference: Ensure there are no electronic devices nearby that might interfere with the mouse's wireless signal.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[AchyuthSS]

Thank you so much, but none of those worked. I will get it replaced as its still under warranty