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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-23-2019 11:22 PM

HP Recommended
Product: OMEN by HP 15-dc0100tx
Operating System: Microsoft Windows 10 (64-bit)

Good day! I have a 5-month old HP OMEN 15 2018 and just now shows an audio issue which I do not know what is called (Please see attached video record).

Before the issue occurs, I was just watching full duration movie and has no creepy sound emerged even the volume was on maximum (video player & windows sound system). But when I played my second movie... in its starting minutes I noticed that the left speaker making a freaky noise when the movie made a loud sound effects or voice.

 

Recorded:

 

Take note that even I do not play video/music or sound effect in Windows 10. The sound issue happens. And the Realtek driver is updated. I have also done restarting my laptop. I tried to clean install the Realtek driver and the issue is still there.

 

May I know the possible problem of my speaker? It is a software or hardware issue(faulty speaker)?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-24-2019 02:27 AM

HP Recommended

They will tell you what is supported. But a blown speaker would be covered under the hardware warranty.

View solution in original post

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5 REPLIES 5

‎07-24-2019 01:46 AM

HP Recommended

Hello @ninjaboogie 

 

Contact HP Support for a repair claim. The speaker sounds like it needs replaced.

Use this link for contact... Contact HP Worldwide | HP® Official Site 

Choose your country of origin, then choose Support and follow the prompts.

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‎07-24-2019 02:12 AM

HP Recommended

How long will it take to fix my speaker?

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‎07-24-2019 02:19 AM

HP Recommended

This forum has no direct link with Support services. You will have to ask them when you contact them.

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‎07-24-2019 02:25 AM

HP Recommended

Thank you for the fast response!

 

I only have Manufacturer Warranty. Does it cover the repair of my speaker?

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‎07-24-2019 02:27 AM

HP Recommended

They will tell you what is supported. But a blown speaker would be covered under the hardware warranty.

Was this reply helpful? Yes No
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