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‎07-23-2019 11:04 AM

HP Recommended
Product: OMEN by HP 15-dc0100tx
Operating System: Microsoft Windows 10 (64-bit)

Good day! I have a 5-month old HP OMEN 15 2018 and just now shows an audio issue which I do not know what is called (Please see attached video record).

Before the issue occurs, I was just watching full duration movie and has no creepy sound emerged even the volume was on maximum (video player & windows sound system). But when I played my second movie... in its starting minutes I noticed that the left speaker making a freaky noise when the movie made a loud sound effects or voice.

 

Recorded:

 

Take note that even I do not play video/music or sound effect in Windows 10. The sound issue happens. And the Realtek driver is updated. I have also done restarting my laptop.

 

May I know the possible problem of my speaker? It is a software or hardware issue(faulty speaker)?

2 REPLIES 2

‎07-23-2019 03:31 PM

HP Recommended

@ninjaboogie 

 

Please download following software and do a CLEAN install then reboot your machine

 

   https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98141.exe

 

Regards.

BH
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‎07-23-2019 05:08 PM

HP Recommended

The problem is still there. I just installed the link and restart but did not resolve my problem.

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