HP OMEN 15-dc1008ca Touchpad issues

[yjeandavid]

Hi,

I bought my computer 5 days ago and I noticed some issues with the touchpad. 

Sometimes it works and out of nowhere the left button acts like the right button. I checked the driver updates and they say I have the right driver.

Can you help me?

Here is the link for the computer details https://www8.hp.com/ca/en/laptops/product-details/30206225.

I will try those fix today and see:

- https://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-Omen-Touchpad-Issues/td-p/6739156

- https://www.computerhope.com/issues/ch001497.htm

[Echo_Lake · Accepted solution]

@yjeandavid

Thank you for posting on the HP Support Community.

• Did this happen after a recent window or software update?

While you respond to that, let's try these steps: 

Firstly, perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

Next step, BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. Once it's done uninstall the Touchpad device,

Next, uninstall Touchpad device from device manager.

1. Press Windows+X to open the menu, and choose Device Manager on it. 
2. In the device manager, expand category "Mice and other pointing devices". 
3. Under this category, right-click on your Synaptics Touchpad driver and click on Uninstall. 
4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button. 
5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver. 
6. Do not perform any manual upgrades to the driver until it does automatically 

And, also perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.