HP OMEN 15 dh-1000nx

[Faris_Sukkar]

If anyone has any idea please help me, I was casually using google chrome and my laptop suddenly froze and died on me, I tried the 15 seconds hard restart while the AC is not plugged , tried multiple methods and reached a dead end, the issue is : when I press the power button my keyboard doesn’t light up ( it usually does ) and the screen stays off ( usually an omen logo appears ).

when I plug my AC again , for 1 sec an orange LED light appears and suddenly it turns white and stays like that, and again….. when I press the power button same thing happens ( as you can see in the picture ) the power button lights up for 2 seconds and turns off, what should I do ? If there’s a problem what could it be ?

[Nirvana_95]

Hi @Faris_Sukkar 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are not able to boot your system into Windows. Do not worry, we are here to help you with it.

May I know if you have made any recent hardware or software changes to your system?

I would suggest you please follow the steps shared in the link here and let me know the outcome if it: https://support.hp.com/in-en/help/diagnostics?category=computing&issue=power-boot-issues 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @Faris_Sukkar 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!