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‎10-12-2022 05:05 AM

HP Recommended
Operating System: Ubuntu LTS

Hi there!!!

My omen 15en-0004ax is pretty cool when unplugged. It is not more than 65 degrees when unplugged with all cores occupied. But, when I plug in, the temperature instantly shoots up to 95 degrees when all cores are occupied. As a result, the fans start running very fast. I also confirmed my CPUs are not overclocking when plugged in.  It runs at the base clock speed (2900 MHz).

Can anyone please help me troubleshoot the problem? I want my laptop as silent as it remains when unplugged. 

Thanks

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1 REPLY 1

‎10-12-2022 05:58 PM

HP Recommended

Hello @dpc7 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) This problem has been reported several times. It can have single or combined causes:
- Unstable charger
- Charger jack connectivity problem
- Motherboard / Charging Logic error
- BIOS problem

 

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

--->>> Focus on Component tests <AC Adapter / Battery>

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(3) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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