• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎05-08-2022 12:44 AM - edited ‎05-08-2022 01:00 AM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-c0000 (343L4AV)
Operating System: FreeDOS

Hello,

 

There has been a while since this issue appeared. And I see that this is somehow related to gpu AMD RX 6600m (actually the external gpu is giving the black artifacts). The discussion is in the wrong section btw. I have that issue, can somehow someone suggest how to fix it? And how to bring this issue to the HP SUPPORT level. I see that replacing the motherboard for this laptop doesn't work 100%.

 

The link to the original issue:

https://h30434.www3.hp.com/t5/Gaming-Desktops/HP-OMEN-16-Black-artifacts/m-p/8343419/highlight/true#...

 

P.S. The OS I am using for bow is Window 11 Pro.  I have the latest drivers and the latest BIOS. And the tests from HP don't show issues.

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.