HP OMEN 17 (2017) - Can't play games out of Whisper Mode

[CodeJBDA]

HI All,

I am having big problems with my HP Omen 17.

When play ing Doom 2016 (or any demanding game) after a while, my screen goes to black and I have to reset via holding the power button. The only way for me to avoid this is to use whisper mode on the Nvidia control panel, but then that lock the FPS to 40. This is obviously NOT something I want to do. My laptop can easily play games at 60+ FPS, locking to 40FPS is terrible.

I thought that it was the temperatures, but I recently repasted the laptop and this did help the temps. Has anyone else had any problems liek this and can anyone propose a solution?

If you need any more info please ask and I will provide.

here are my PC Specs:

[Echo_Lake]

@CodeJBDA

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[CodeJBDA]

Hi there,

I performed all of the actions and this did not resolve my problem

[Echo_Lake]

@CodeJBDA

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/