• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎08-09-2022 12:44 PM

HP Recommended
Product: OMEN 17-an0xx
Operating System: Microsoft Windows 10 (64-bit)

Hello, i have an issue with my ethernet port, it seems to be verry lose and i need to position the cable just right to get a connection.

is there a way i can buy this part from somewhere to change it? I am handy myself and i can change it myself.

Category:
2 REPLIES 2

‎08-09-2022 01:29 PM - edited ‎08-10-2022 11:16 AM

HP Recommended

Hello @fisnik 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) The ethernet socket has internal plastic inserts. These are usually broken. There may be other damages, I can't tell from a distance. The connector must be replaced by desoldering and soldering in a new connector. This requires special knowledge. The notebook must be dissambled to get access to motherboard. This requires a lot of effort.

 

(2) There is also a cheap alternative: USB-to-Ethernet adapter.

(3) Please let me know how you decide

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎08-10-2022 11:03 AM

HP Recommended

i think only the clip has lost power to push and hold the cable in place, so if i can order just trhat part and change it, i am sure it'll be fixed

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.