01-24-2020 01:21 AM
no speaker or headphones are plugged in error. I cannot fix it. Please help me
01-27-2020 05:10 PM
@Akmal_Usmonov Greetings from the HP Community!
Have you ensured your headphone/speakers work on another devices?
Have you reinstalled the audio drivers and update them from the HP website or was it the HP Support Assistant"
(I recommend reinstalling from the HP website, if you haven't done it yet: Click here to find and install the same)
While you respond to that, here's what you need to do, if the speaker/headphone work on other devices but not on your HP device:
Use the following steps to open the Component Tests menu.
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
On the main menu, click Component Tests.
Figure : Selecting Component Tests from the main menu
The Component Tests menu displays.
Your Component Tests menu might be different, depending on the components installed on your computer.
Figure : Sample list of Component Tests
Audio Test - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete.
To run the test, click Audio, and then click Run once.
Choose either the speakers or the headphones. When asked, enter the number of notes you heard.
(By the end of this article all the issues should be resolved)
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
I am an HP Employee