HP OMEN Buzzing Speakers?

[RiverMarcus]

My speakers buzz pretty loudly when sound is playing. its most noticable when I have my Headphones plugged in because sound isn't meant to be playing through my speakers and yet they buzz with any notable sound my computer makes. I just got this laptop TODAY 6/15/17 at bestbuy and this is my first time testing out the sound and other features of this laptop. 

Does anyone know why my brand new gaming laptop buzzes?

edit:

ive tried updating the sound drivers.

one update was needed but the buzzing still occurs.

yes ive reset my computer!

[Rainbow23]

Hi @RiverMarcus,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you. 

I understand that the you are facing sound issues with your  OMEN by HP 15-ax243dx Laptop.

This issue could occur headphone is not getting detected or the audio drivers may not be updated.

Let's go through a few steps to troubleshoot this issue.

 And here's the step by step guide for you in the link to update the audio driver: Realtek High-Definition (HD) Audio Driver

 You may also update the BIOS from the link: HP Notebook System BIOS Update (Intel Processors)

Let me know how this works.

You have a good day ahead.

[fendiola]

I agree, what is funny is that support always tries to tell you to download new drivers etc....it is obviously a hardware problem.....my laptop is the same.....i use my hifi for sound anyways....but speakers on HP omen are just horrid. Did they fix it for you? I cant be without my laptop to send it to service though.....that is my problem...