• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎11-14-2019 06:38 AM

HP Recommended
Product: hp omen 15.6
Operating System: Microsoft Windows 10 (64-bit)

I recently filed a case with support:

fan error 90b at boot

keys typing gibberish

later mouse malfunctioning in dialogs - strings of characters; rmb on start shutting down

agent updated bios - no effect

did a factory reset - all problems gone

could this be a virus?

5 REPLIES 5

‎11-14-2019 09:45 AM

HP Recommended

@kjackson1947 

 

We would have no way of knowing that. It might also have simply been the OS corrupted in some other way.

Glad its working now.

Was this reply helpful? Yes No

‎11-15-2019 05:04 AM

HP Recommended

first this is not an OS problem error 90b relates only to HP pcs so it must be at a deeper level than Windows. When I ignored the error and booted into windows sometimes one fan would stop and sometimes the other but running a stress test both ran continuously. So it was not a hardware problem; confirmed when the factory reset 'solved' things.

Therefore it is either a corruption of HP or a virus targeting HP.

If it happens again I am going to try wiping all partitions and installing bare windows without any HP stuff

Was this reply helpful? Yes No

‎11-15-2019 02:24 PM

HP Recommended

Thats fine, but you mentioned other issues beside the  fan 90b error. 😉

What is a corruption of HP?

Was this reply helpful? Yes No

‎11-16-2019 08:35 AM

HP Recommended

the other issues only developed after the fan error warning

What is a corruption of HP?

well hopefully someone from HP will read this and solve an issue which has been plaguing god knows how many owners of their PCs (because their 'solutions' don't

Was this reply helpful? Yes No

‎11-16-2019 11:24 AM

HP Recommended

Ok sure. But without you giving helpful details, no one will be able to do anything for you. Considering you've since stated you reinstalled the OS and the problem is gone, not much else we could do now. 😉

 

Have a nice day.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.