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11-12-2021 08:24 AM
Product: HP OMEN 15-dh0xxx
Operating System: Microsoft Windows 10 (64-bit)
I got this laptop mid July 2020. For the first year of using it, I could play virtually anything with no frame problems. I may not have been paying attention but practically overnight the laptop would just suffer frame drops in every game except League of Legends. I would play Escape from Tarkov on medium to low settings frequently when I first got the laptop, but a week ago I launched it again and I'm getting no more than 30 fps on low. More recently I've tried to play Hunt: Showdown. NVIDIA Experience recommends high settings, but in 5 minutes of playing at any graphic configuration, my frames sink into 40, then 30, and sometimes as low as 15 fps. The frames can come back up to like 50 but only for a few seconds at a time. So its just inconsistent garbage. I have this problem with games with even lower system requirements, of which I more than meet. As early as march of this year I was playing Satisfactory on high settings with a pretty consistent 60 fps if not more. Now I can barely play anything other than LoL. I will list my PC specs and things I've attempted to return it to its original shape.
Updated the Bio,
Reset windows and cleaned my entire hard drive literally yesterday,
Uninstalled and reinstalled hp drivers and graphic drivers, including NVIDA Game Ready drivers,
Made sure my RAM was nearly completely free,
Played mentioned games on various settings (The constant frames were better at lower settings at the beginning, but the frame drops continued a few minutes into the game regardless.),
Made sure Gamemode was on,
Made sure the GPU was designated.
Set OMEN Gaming Hub to performance instead of default
My GPU temp used to sit at around 70 °C to 80 °C before my windows reset, but now idles at 60 °C. Once in-game however, My PC used to go to around 95°C, which I've been told is not too bad and shouldn't pull frames so quickly. It now hang around 90 °C in-game so no drastic difference, but the frame rate issue remains. My fans are not obstructed and only have a little bit of dust. Not enough to destroy the frame rate the way it does.
To gather what I've said a little bit; 5 minutes into a game such as Hunt: Showdown, on both low and high settings, causes me to get frame drops that get worse by the minute. by the time I am 15 minutes in it is completely unplayable with a constant 30 fps with lows of 10 and 15.
My HP OMEN 15-dh0xxx specs are:
NVIDIA RTX 2060 60Hz GPU
Intel(R) Core(TM) i7-9750H 2.60GHz CPU
DDR4 8Gb RAM
HP 8600 Motherboard
I am trying to recall any and all useful information so please reply if you know something I may be missing, would greatly appreciate it. This is my absolute last attempt to fix things because I know for a fact this PC should be giving me better as it used to. Thank you to everyone looking to help and I will respond as soon as I see a reply.
1 REPLY 1
11-16-2021 07:58 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that the computer is overheating.
Don’t worry, I assure you I will try my best to get this sorted.
I would like to inform you that 90C is normal on the gaming computer. I recommend you use the Omen command center to change the settings which suit your needs.
Please refer to the below article for more information.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Have a great day!
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