HP Omen 15 Keyboard Backlight Flickers When Pressing Right Arrow Key

[B727ClassicFlye]

Hello, I am writing in with a perplexing issue with my HP Omen 15.

Just yesterday the laptop starting doing something strange with the keyboard backlight - randomly flashing on and off when pressing the right arrow key. Even occasionally flickering even when not pressing anything.

I have tried updating the System Event Utility via the Microsoft Store (30 minutes ago).

Even tried updating the BIOS to F.9.

Any help would be greatly appreciated in trying to figure this out.

[KrazyToad]

@B727ClassicFlye

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[B727ClassicFlye]

Thank you very much for the asisstance, however HPSA says that I am up to date on drivers and software. And Windows also says that I am up to date with the Optional KB5001391 Quality Preview Update.

To reiterate what I said in the OP, this just started happening out of the blue. It didn't act like this before at all. The right arrow key with the keyboard backlight ON makes it flicker and even go out. With the backlight OFF, the problem doesn't show up.

[KrazyToad]

@B727ClassicFlye

Please uninstall the Omen Command Center restart and then down load the latest version of Omen Command Center from Microsoft Store

[B727ClassicFlye]

Hello, I have tried that (uninstalling and reinstalling Omen Command Center) and it still does this after startup.

I am confuddled as to why it's doing this.

[KrazyToad]

If the issue started recently, I suggest you perform a System Restore

If no Restore points are available try a Refresh or Reset

Link: https://support.microsoft.com/en-us/windows/how-to-refresh-reset-or-restore-your-pc-51391d9a-eb0a-84...

[B727ClassicFlye]

By refreshing Windows 10, will that reinstall whatever driver or something that's causing the keyboard backlight to act up the way it is? I am kinda scared about doing this, as I don't wanna break my laptop trying to fix this backlight issue that has been plaguing me for the last month or so... 

[KrazyToad]

Refreshing Windows will only Reinstall the Windows 10 and if there was any recent updates that might not have gotten installed properly and causing this issue, then a Refresh or Reset should help