HP Omen 15 Scanning and Repairing Drive on Boot

[DfSousa]

For quite a while now, my Omen Laptop has been displaying the message "Scanning and Repairing Drive /C:" on boot but I never really thought much of it. However, I have noticed a warning in "Security and Maintenance" urging me to restart to repair drive errors so I have been looking into the issue to figure out what's going on. It's important that I mention that for the time the scanning and repairing process has persisted when booting the laptop, it doesn't actually do anything. It allows me to skip the process by pressing any key but I usually let it go through because it takes less than 10 seconds to disappear. No progress indicator appears as a percentage, just the prompt Scanning and Repairing Drive /C: ...".

This is what I've done so far (CMD and Diagnostics entries were tried multiple times each):

- Updated all outdated drivers;

- Windows Update everything available;

- CMD (Administrator Mode):

          - chkdsk

          - sfc /scannow;

          - DISM /online /Cleanup-Image /CheckHealth 

          - DISM /online /Cleanup-Image /RestoreHealth

- Diagnostics Tool (Tapping ESC on boot, F2)

          - Quick Test (All Drives)

          - Fast Test (All Drives)

          - Short DST/Extensive DST (All Drives)

Everything shows no errors found or repaired, and the drive seems to be in good condition. As far as performance, over the months this situation has persisted, no changes have been noted. Maybe slight freezes (2/3 seconds) within the first 5 minutes after boot but that's about it. Given the laptop was purchased in 2018, this appears normal and not a reason for concern.

From what I have been able to find, this could either be from a windows update that I have installed or perhaps a problem with the ssd connection under the hood.

What are your opinions? Do you reckon this is of concern or might just be related to windows update?

[Echo_Lake · Accepted solution]

@DfSousa

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,  

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows) You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[DfSousa]

Thanks for the reply. It solved the issue as the warning disappeared and the scanning and repairing drive procedure does not execute on boot anymore. I've marked the reply as the accepted solution, however, just a note for anyone who might be experiencing the issue I had before.

For laptops with one drive, being it HDD or SSD, this should solve the issue with no altercations. However, if the laptop has more than one drive, it seems to be a common occurrence that the HP Recovery Manager tool will not finish the factory reset process, initiating an endless loop of reinitiating the process without completion. I experienced this issue given my HP Omen 15 has and SSD and HDD, with the recovery partition stored in the HDD. This is important as it was required to remove the secondary drive in order to complete the reset and,  as the recovery partition was located in the removed drive, I needed to reinstall windows from an external USB.

The process I followed was the one below:

Before attempting the resolution, make an installation USB using the free media creation tool from Microsoft. You will need a stick with at least 8GB and make sure you backup any content stored on the drive.  Follow this link: https://www.microsoft.com/en-gb/software-download/windows10 , click "download tool now" and run the installer. Choose "Create Installation Media For Another PC" and select your USB drive. Once the process completes, remove the USB from the computer and shutdown the laptop to initiate the reset procedure. Make sure you have backed up your files using the HP Recovery Manager if applicable, as per the marked accepted solution.

As previously mentioned, you will have to remove your secondary hard drive to complete the reset. If you are not comfortable with this, I recommend you proceed with the help of a professional. There is no point in attempting to perform this on your own at the risk of damaging internal components. If you feel comfortable and understand the associated risks, here is a video that may aid you in the removal: https://www.youtube.com/watch?v=mjll6lAes4E&t=189s .

Once you have removed the hard drive, plug your laptop to the power cable and connect your USB drive (Do not attempt this with only battery power). Boot your computer from the USB by tapping ESC repeatedly after turning the laptop on, and select the F9 boot options. Select the USB and proceed with the windows 10 installation.

Hopefully this will further help someone in a similar situation. Thanks again for the suggestion and please do add anything I may have forgotten  in the description above.

[Echo_Lake]

@DfSousa

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.

[FMFF]

Hi all!

I'm also having problems with my HP Laptop 15-dc0xxx. My son decided to install some driver updates (?) and as a result at least the output audio stopped working. The software was uninstalled but the problem is still happening.

After reading this article I decided to run the HP Recovery Manager and selected the option to reinstall the drivers. I've marked all 13 drivers to be reinstalled, since I'm not sure about which drivers that software overrided.

I only have one drive, although with a small recovery partition, but HP Recovery Manager seemed to stop on the installation of the Intel WLAN driver for Microsoft Windows 10.

Trying to close the recovery manager, I get a message telling that the software is being installed and that the closure of recovery manager was cancelled.

It is running for almost one hour stucked on this driver and nothing seems to be happening.

Can you please help on solving this issue?

Regards,

FFF

[praveenbv]

Hi@DfSousa,

We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.