cancel
Showing results for 
Search instead for 
Did you mean: 
JCB_123
New member
4 3 0 0
Message 1 of 7
3,488
Flag Post

Solved!

HP Omen 15-dc1060nr laptop. Bang and Olufsen Enhanced Output GONE

HP Recommended
HP Omen 15-dc1060nr - Prod # 7FT39UA#ABA
Microsoft Windows 10 (64-bit)

     I bought this Omen 15 about 6 months ago. It came with Bang and Olufsen sound software.  The program list shows "Omen Audio Control" (OAC.)  After the software opens, the user interface show general settings, input and output sound controls. This all worked very well until recently. Now when the OAC opens and the output screen, which had been Bang and Olfusen, is now changed to "DTS headphone X."   How do I get the original Bang and Olufsen software back? (DTS is not good...)
     There are fixes listed, but the answers apply to older notebooks or do not seem to address the newer Omen 15's. I have gone through 2 crashes and 1 Windows reset, which temporarily fixed the problem, but Windows has continued to update and the problem is back again.  I would greatly appreciate any help! 
20201103_181353.jpg
I know the picture is not really needed, but if a product is sold with a specialized option (stenciled on the product,) it shouldn't be taken away or changed at random, right?  😉

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
29,155 25,687 1,959 2,607
Message 5 of 7
Flag Post
HP Recommended

@JCB_123

 

I recommend you download and install the audio driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp105001-105500/sp105441.exe

 

If you are looking for a older version of the driver then you can download it from the below link.

 

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-dc1000-laptop-pc-series/26122182/mode...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6
banhien
Level 19
Level 19
94,966 88,222 12,302 26,148
Message 2 of 7
Flag Post
HP Recommended

@JCB_123 

 

It is replaced with a set of options for Equalizer under HP Audio Control. Please try

 

(a) Hit Win key,

(b) Locate HP Audio Control and Open it,

(c) Click Output for Speaker

(d) At the bottom. you can select Equalizer from a list of options as shown.

 

     equaOmen.png

 

You can create your own

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
JCB_123
Author
New member
4 3 0 0
Message 3 of 7
Flag Post
HP Recommended

Thank you very much for assisting me w/ this problem. Of course you are correct, but I did not document the issue well because I did not identify the real problem (my apologies.)  I only knew the symptoms and not the cause. With your help and gaining a lil better understanding, it seems a change to the Output enhancement feature is the actual culprit. I also use the 3.5mm headphone output and do not use the internal speakers much (altho the internal speakers exhibit the same issue as well.)

2020-11-04 (2).png

Before this problem, the B&O Output was enhanced (more power and much better quality sound in combination w/ the the B&O equalizer.) It appears a change was made to the OAC software application and now Enhanced Sound Output is thru DTS. It has 3 Content Modes and 3 Stereo Preferences which create poor sound quality (like someone put pillows over the speakers.) The B&O output is no longer enhanced and and due to this change, produces extremely low volume and poor sound quality thru the internal speakers and headphone as well.

Do you know how to roll back the software, driver, Windows 10 etc to return the sound to the way it was before DTS? Thanks again! 😉

Was this reply helpful? Yes No
JCB_123
Author
New member
4 3 0 0
Message 4 of 7
Flag Post
HP Recommended

I guess the whole point is, this change has not improved sound. There was no opportunity to accept or decline it. The original B&O sound application software worked and functioned very well producing awesome quality sound. The new DTS change has severely degraded the sound output and crippled the output of the B&O software application on this high end gaming laptop.  What is a gaming computer, but sight, sound and speed?

I hope you can help us with this and thanks for your assistance! 🙂

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 25,687 1,959 2,607
Message 5 of 7
Flag Post
HP Recommended

@JCB_123

 

I recommend you download and install the audio driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp105001-105500/sp105441.exe

 

If you are looking for a older version of the driver then you can download it from the below link.

 

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-dc1000-laptop-pc-series/26122182/mode...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
JCB_123
Author
New member
4 3 0 0
Message 6 of 7
Flag Post
HP Recommended

Thank you very much. it appears I've tried all 4 audio drivers, but none achieved the original function the software came in. I now find if the Multistreaming switch is turned on and then changes are made in the Output tab, those changes carry back over to the General tab when Multistreaming is turned off again using the driver you referenced 6.0.8950.1  I thought only 2 of the 3 headphone enhancements (sound and bass) were possible thru dts Headphone X, but the equalizer and Headphone Enhancements can be incorporated outside of dts.

I appreciate your time.

Thank you.

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 25,687 1,959 2,607
Message 7 of 7
Flag Post
HP Recommended

@JCB_123

 

You're welcome!

 

I trust the above resolves your queries. Should you have any further questions, please do not hesitate to contact me.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation