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HP Recommended
Omen 15 ek0013dx
Microsoft Windows 10 (64-bit)

Brand new HP Omen 15 gaming laptop is experiencing keyboard ghosting, especially around WASD and the R key intermittently throughout playing games. The issue does not persist when typing regularly or testing on a keyboard testing software, only in games where precise movement is needed.

 

Other ghosting issues consistently involve I, O, P, J, K, L, N, and M keys, holding multiples of these keys will prevent from pressing many other keys in the proximity.

 

Also, as time goes by using this laptop, the issue persists and more keys are starting to experience the ghosting issue. Specifically ignoring the key press unless I let go of the keystroke and rapidly press it again, or if I hold a key it will let go by itself after pressing other keys (I have not been able to consistently replicate this, it will just happen during gaming very unconventionally)

1 REPLY 1
HP Recommended

@pasreno

 

I reviewed your post and I understand that you are facing keyboard ghosting issues in games.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.