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Adaro
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HP Omen 15-ek0038ur memory failure

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HP Omen 15-ek0038ur
Microsoft Windows 10 (64-bit)

Product: HP Omen 15-ek0038ur
Microsoft Windows 10 Pro (64-Bit) 20H2 with latest updates

I bought an HP Omen 15-ek0038ur 2 weeks ago. And everything was fine, but about a week later problems with the stability of the system began to appear. Periodical bsod's. It got worse now. BSOD errors appearing more and more often, applications get corrupted. At one point windows stopped booting. And when I try to reinstall it, with USB-Drive, Windows could not be install, it gave out an error something about missing files. Eventually I was able to install Windows with the idea that the problem was in the OS.
Then I ran Windows memory check and it found that my notebook had a memory failure.
I ran HP PC HARDWARE DIAGNOSTICS. It also found a memory failure in module 1 bottom (left) slot. I then swapped same memory but in different slots, error was still in module 1 bottom (left) slot. Failure Id : PKQKGW-AAAAAP-MFP93F-408803. After that, after a while, a few more checks were done. Now the error was in module 2 bottom (right). Failure Id : PKQKGW-AAAAAQ-MFPU3F-40PL03. After swaping memory between the slots again, the error was the same as before in module 2 bottom (right). I also ran MemTest86, which also detected memory problems, but only if the memory was in dual channel mode. When I checked each stick separately, there were no errors.
My question is whether it is a problem with RAM or something else. The laptop is still under warranty, but for reasons it will take much longer to return it or to repair it in authorized service center than I would like. And if I can solve the problem with a RAM replacement, that would be great.
I've got latest BIOS and driver updates.

1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,961 2,157
Message 2 of 2
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@Adaro

 

I reviewed your post and I understand that the memory is failed on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The computer needs to be checked physically at the service center as it might the slot which is bad on the computer. If that’s the case, then the motherboard needs to be replaced. I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,961 2,157
Message 2 of 2
Flag Post
HP Recommended

@Adaro

 

I reviewed your post and I understand that the memory is failed on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

The computer needs to be checked physically at the service center as it might the slot which is bad on the computer. If that’s the case, then the motherboard needs to be replaced. I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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