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‎09-06-2022 02:47 PM

HP Recommended
Product: OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2L1F2AV)
Operating System: Microsoft Windows 11

I have had my laptop for over half a year (HP OMEN 15-en1996nd)  and I'm noticing that my gaming experience is worsening.
Not only gaming but also the whole laptop freezes at random moments.
This is getting really annoying and I'm trying to fix this issue.
I've tried multiple steps -> Using NVIDIA Control Panel, updating drivers, updating BIOS, changing power plan, hard battery reset, and lowering in-game graphics.
None of the above have helped me so far.
Is there anyone that can help me with this issue?

Category:
15 REPLIES 15

‎09-06-2022 06:27 PM

HP Recommended

Hello @TimvD 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start windows <device manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎09-07-2022 03:12 AM

HP Recommended

Thanks for your reply!

 

OS Name: Microsoft Windows 11 Home
Version: 10.0.22000 Build 22000
System Model: OMEN Laptop 15-en1xxx
System SKU: 38U55EA#ABH
BIOS Version/Date: AMI F.13, 16/03/2022

 

TimvD_0-1662541960806.png

 

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‎09-07-2022 05:19 AM

HP Recommended

Hello @TimvD 

We need the check CPU and GPU temperatures ...

 

(1) CPU

Download, install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

--->>> take screenshot after a few minutes <idle>

 

(2) GPU

Download, install and start <GPU-Z>

https://www.techpowerup.com/gpuz/

- click tab [sensors]

- Remember to select the right graphics chip/card on bottom

--->>> take screenshot after a few minutes <idle>

 

(3) Please report your results

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‎09-07-2022 05:43 AM - edited ‎09-07-2022 05:44 AM

HP Recommended

@Ub6424 
Hereby the temperatures 😄

 

TimvD_0-1662550904680.png

TimvD_2-1662550969413.png

 

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‎09-07-2022 10:18 AM

HP Recommended

Hello @TimvD 

 

(1) <Open Hardware Monitor>

--->>> take screenshot after a few minutes <gaming> <<<---

- Expand Temperatures -> Cores

ub6424_0-1662567460661.png

 

(2) <GPU-Z>

- click tab [sensors]

- Remember to select the right graphics chip/card on bottom

--->>> take screenshot after a few minutes <gaming> <<<---

 

Kind regards

 

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‎09-07-2022 10:49 AM

HP Recommended

Hi @Ub6424

Herby the temps of the past few minutes of gaming

TimvD_0-1662569334458.png

TimvD_1-1662569343570.png

 

 

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‎09-07-2022 11:12 AM

HP Recommended

Hello @TimvD 

 

Temperatures are good


(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎09-07-2022 02:56 PM

HP Recommended

I did the tests without any error

 

IMG20220907213613.jpg

IMG20220907225245.jpg

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‎09-07-2022 07:25 PM

HP Recommended

Hello @TimvD 

 

The diagnosis is OK

 

(1) Choose what you like and test

 10+ BEST GPU Benchmark Software for PC (Free/Paid) in 2022

 

(2) Does your notebook freezes and crashes ?

(3) Please report your results...

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