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- HP Community
- Gaming
- Gaming Notebooks
- HP Omen 15 laptop freeze/lag

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09-06-2022 02:47 PM
I have had my laptop for over half a year (HP OMEN 15-en1996nd) and I'm noticing that my gaming experience is worsening.
Not only gaming but also the whole laptop freezes at random moments.
This is getting really annoying and I'm trying to fix this issue.
I've tried multiple steps -> Using NVIDIA Control Panel, updating drivers, updating BIOS, changing power plan, hard battery reset, and lowering in-game graphics.
None of the above have helped me so far.
Is there anyone that can help me with this issue?
09-06-2022 06:27 PM
Hello @TimvD
Sorry to hear that you are having problems ... I would like to help you.
I want the check your current system configuration. |
(1) Run msinfo32
- Select <System Summary>:
--->>> copy/paste to following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
BIOS Version/Date |
(2) Start windows <device manager>
- Expand <Disk drives>
- Expand <Display adapters>
- Expand <Network adapters>
- Expand <Sound, video and game controllers>
--->>> Send screenshot
(3) Please report your results
09-07-2022 05:19 AM
Hello @TimvD
We need the check CPU and GPU temperatures ...
(1) CPU
Download, install and start <Open Hardware Monitor>
https://openhardwaremonitor.org/
--->>> take screenshot after a few minutes <idle>
(2) GPU
Download, install and start <GPU-Z>
https://www.techpowerup.com/gpuz/
- click tab [sensors]
- Remember to select the right graphics chip/card on bottom
--->>> take screenshot after a few minutes <idle>
(3) Please report your results
09-07-2022 10:18 AM
Hello @TimvD
(1) <Open Hardware Monitor>
--->>> take screenshot after a few minutes <gaming> <<<---
- Expand Temperatures -> Cores
(2) <GPU-Z>
- click tab [sensors]
- Remember to select the right graphics chip/card on bottom
--->>> take screenshot after a few minutes <gaming> <<<---
Kind regards
09-07-2022 11:12 AM
Hello @TimvD
Temperatures are good |
(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)
--->>> Perform <all> tests
https://support.hp.com/us-en/document/ish_2854458-2733239-16
See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>
See how it works:
https://www.youtube.com/watch?v=14GKIpGPNRM
(2) Please report your results ( error messages, take pictures )
09-07-2022 07:25 PM
Hello @TimvD
The diagnosis is OK
(1) Choose what you like and test
10+ BEST GPU Benchmark Software for PC (Free/Paid) in 2022
(2) Does your notebook freezes and crashes ?
(3) Please report your results...