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Microsoft Windows 10 (64-bit)

my hp omen 15t-ax200 cto is not charging while its powered on  when i plug in the ac adapter while the laptop is turned on the charging light goes from amber to white , only when the close the lid or shut it down does it seem to charge . i have no idea why this happens because the ac adapater is working and has the right wattage and voltage the battery is ok i did all the troubleshooting mobojumbo i could find from bios to power resetting and can't figure out this problem really the only solution i could think of is that i don't have some driver but i downloaded all drivers for my model thats on the hp website  and i seem to be missing all of the PCI drivers for the laptop but i can't find those 

while ac adapter is plugged in the battery icon shows its charging for a couple seconds while the charging light is amber but after the light turns white it returns to on battery

product number - X7R18AV

all help is appreciated

1 REPLY 1
HP Recommended

Hi @15t-ax200,

 

Welcome to the HP Support Community

 

I understand you are facing a power-related issue with your HP Pavilion Laptop 15-cs0xxx. Not to worry I will help you to get a resolution to resolve the issue.

 

Lets' try the below steps:

 

Update the BIOS, Video card & Chipset drivers:

  • Here's the link to download and install the above updates: Click here

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

If the issue still persists, then please follow the below steps:

 

Let's try reinstalling the Microsoft ACPI-Compliant Control Method Battery 

 

1) In the search box, type, and open “Device Manager”. 

2) Expand “Batteries”. 

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

4) Click on “Uninstall”. 

5) At the prompt put a check in the box to remove the current driver 

6) Shut down the computer. 

7) Remove the battery for a minute and then put it back in. 

😎 When the computer comes back up it should automatically find the driver. 

9) Go to Device Manager. 

10) Expand Batteries. 

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

 

Also, try updating the computer:

 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates:

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

This document has the most relevant troubleshooting if your battery appears to be not charging. Battery Does not Power Notebook or Hold a Charge 

 

If the issue persists, Let's Run a battery test using F2 (during restart), if the test failed: Check with an alternate battery. HP Notebook PCs - Using and Testing the AC Power Adapter

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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