HP Omen 16.1 getting really hot while gaming.

[BeingSaaduu]

Hey there. I have recently bought a Black HP Omen 16.1 Core i5 11th Gen NVIDIA RTX 3050 Ti (almost 2 weeks ago). I recently installed GTA V in it to test the limits of the Laptop while it it is still under official warranty. The laptop got extremely hot while playing the game on ultra graphics setting and suddenly shutdown on its own. It didn't restart again until the temperature of the chassis dropped down to some extent. I didn't get any error message after the restart like "The Laptop unexpectedly shut down due to overheating". On the side note the city I m currently living in has the temperature oscillating between 40 - 47 Celsius and I was sitting in a room without an AC. I wanna know that is this happening because of the weather temperature or is there really an issue in my laptop.

[Nirvana_95 · Accepted solution]

Hi @BeingSaaduu 

Welcome to the HP Support Community. Congratulations on your new system.

I see that you are facing heating related issues while playing games on your system. Do not worry we are here to help you fix it.

May I know if you have made any decent hardware or software related changes to your system? Next lane could you tell me if it only happens while playing GTA V on your system?

Since it is a new system I would suggest you update all the drivers and let me know the outcome of it. Here is a link that will help you: https://support.hp.com/us-en/document/ish_2857204-2362249-16 

Do not worry it is normal because the drivers are not updated. Here is a link that will help you prevent your system from heating: https://support.hp.com/in-en/document/ish_3894569-1692683-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @BeingSaaduu

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[BeingSaaduu]

Hello Nirvana. I m sorry for not reaching out back in time. The problem was only happening when I was playing high end games on it. I solved it by cleaning out the vents of the laptop. Thank you very much.