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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-b0000 (472J1AV)
Microsoft Windows 11

It has not even been 2 days since I got this laptop, and here I am, writing in the forums for help already.

The trackpad/touchpad of this Laptop : HP 16-b0000 (472J1AV) becomes laggy every couple of seconds to minutes. It starts as stuttery but then slowly becomes completely irresponsive.

I googled this problem and turns out that this is a well known issue that a lot of users have been talking about since 2021. But it has been more than a year and HP has not done anything about it.

Extremely disappointed at HP's customer service, how can these threads have thousands of views and multiple pages of replies, but HP doesn't do anything?

Please do something about it, I am in Pakistan and it's extremely hard and inconvenient for me to send this laptop abroad for repair.

I strongly believe that it's a software issue, because the problem can be fixed temporarily using FN+F11 to turn the trackpad off and then use it again to turn it back on, but the problem comes back after a few minutes or sometimes seconds.

I have already updated my Windows 11 and even did the bios update.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Turns out it was not a software issue, rather a hardware issue. A reddit user /r/cupcakeman928 posted the fix on HP Omen subreddit. Huge thanks to him for the solution.

The problem was the static electricity build up, which makes the trackpad jittery. Hence, grounding the trackpad/touchpad with a simple trick fixes the issue.

Link to his post: [content removed]

 

Enjoy.

View solution in original post

7 REPLIES 7
HP Recommended

Hello @HA_98 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2Please report your results

HP Recommended

Here:

 

OS Name: Microsoft Windows 11 Home

Version: 10.0.20000 Build 20000

System Model: OMEN by HP Laptop 16-b0xxx

System SKU: 4M1V0PA#AB2

BIOS Version/Date: AMI F.30, 3/19/2022

HP Recommended

Hello @HA_98 

 

(1) Download and install/update

Intel Chipset Installation Utility and Driver

10.1.18698.8258 Rev.A0.5 MBMay 21, 2021Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.A17.3 MBMay 21, 2021Download

Intel Serial IO Driver

30.100.2104.1 Rev.A0.8 MBSep 10, 2021Download

Intel Thunderbolt Controller Driver

1.41.1193.0 Rev.A18.5 MBSep 10, 2021Download

Intel Gaussian and Neural Accelerator Driver

2.00.00.1097 Rev.A0.8 MBMay 21, 2021Download

 

(2) Reboot

(3) Download and install/update

ELAN Precision Touchpad Filter Driver

22.2.29.1 Rev.C2.2 MBMar 17, 2022Download

 

(4) Shutdown computer

(5Disconnect charger

(6Press and hold <power> button for 30 seconds

(7Connect charger

(8) Power on computer and test touchpad

(9) Please report your results

HP Recommended

Still the exact same problem after following the steps.

HP Recommended

Turns out it was not a software issue, rather a hardware issue. A reddit user /r/cupcakeman928 posted the fix on HP Omen subreddit. Huge thanks to him for the solution.

The problem was the static electricity build up, which makes the trackpad jittery. Hence, grounding the trackpad/touchpad with a simple trick fixes the issue.

Link to his post: [content removed]

 

Enjoy.

HP Recommended

Good luck

HP Recommended

i also having the same issue please provide me also the link of that solution

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