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So finally got my new Omen 16 with 16GB RAM with both integrated graphics card and a secondary AMD Radeon RX 6600M with 8GB RAM, which replaces my nine year old Acer i7. I have both the Gaming Hub and the AMD Adrenalin software installed and fully up to date, but I can't find out which graphics card is currently being used (GPU1 or GPU2). Apart from the usual run of the mill stuff, I also use the likes of Photoshop and Premiere, which has been a struggle with the old laptop. Ironically, there is an option in Photoshop to 'Use Graphics Processor' but all that accomplishes is Photoshop crashing at the least provocation e.g. resizing a 900x900 pixel image by 10 percent. The Adobe forum is full of this issue and has been prevalent for years, with the only option being to disable it. I just spent over a thousand pound on a brand new laptop with 8GB of dedicated video RAM in the hope that I can get work done quicker, and I can't even figure out how to set it up so that certain applications make use of it, like Photoshop and Premiere. Can anyone help?

4 REPLIES 4
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Hi@steamship,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are looking to switch graphics on the HP Omen Notebook. I apologize for the Inconvenience. 

 

I have a few recommendations:

 

On many HP Omen machines, you won't be able to switch doesn't have graphic switch feature.

 

Right-click on the desktop and select Nvidia Control Panel.

  1. Switch to Manage 3D settings in the left-hand pane.
  2. Switch to the Program Settings tab.
  3. Under Select a program to customize, choose the relevant app.
  4. Under Select the preferred graphics processor for this program, choose the GPU you prefer.

Click on this link for more details https://support.hp.com/in-en/document/c03048374

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

 

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Another generic response where you don't read the actual details of the post. It specifically states in my original post that the laptop has  an 'AMD Radeon RX 6600M with 8GB RAM' and that is has 'both the Gaming Hub and the AMD Adrenalin software installed', and yet your 'solution' is to 'Right-click on the desktop and select Nvidia Control Panel'. Even the link you provide mentions another piece of software for AMD called 'Catalyst Control Center software'. Five days to respond and the response is meaningless.

HP Recommended

Hi@steamship,

 

Thank you for responding, I appreciate your time and effort.

 

I apologize for the Inconvenience. 

 

I have a few recommendations  

 

  1. Right-click on the Desktop and select AMD Radeon Software.
  2. In Radeon™ Software, click on the Gear icon and select Graphics from the sub-menu, then choose Advanced.
  3. Click on GPU Workload and select the desired setting (default is set to Graphics).
  4. Click OK to restart Radeon Software for the change to take effect.                  

Switching to Your PC's Dedicated GPU (AMD)

  1. Open the AMD Radeon settings. 
  2. Navigate to System > Switchable graphics.
  3. Locate your game using the search bar.
  4. Select the game and choose High performance from the drop-down menu.

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

HP Recommended

Hey,

 

don't rely on HP Agents, they just do dummy copy pasting. Here's the link to my thread if you have the same issue with artifacts and crashing GPU. https://h30434.www3.hp.com/t5/Gaming-Desktops/HP-OMEN-16-Black-artifacts/m-p/8343419#M17962

Blender issues and Adobe premiere and etc crashing..

 

It seems to be the problem for all of the HP OMEN 16.1 rx 6600m models. 2 cases of replacing either the laptops or the hardware. If you have the same issue feel free to post something there. Besides that, to select the GPU you can try 2 options:

 

1. Disable the internal GPU using the device manager.

2. Use Windows 11 (System - Display - Graphics) you can select the necessary schema (either high performance - GPU or LOW which is your internal AMD I guess).

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