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01-10-2021 10:54 AM - edited 01-10-2021 10:57 AM
Product: HP Omen 17
Operating System: Microsoft Windows 10 (64-bit)
Please, help anybody! Little bit tired about problem which I'll try to explain below (sorry for my english, it is foreign langauge for me).
Also wanna say that I've searched for solutions on the internet, but I didn't find any. So here you are my last hope)) next step is to bring my OMEN to the service center... don't want to do that, because the warranty has expired month ago...
I've bought an Omen 17 laptop 2019 with 512 nVMe onboard. This wasn't enough for my tasks so I decided to increase storage by installing extra 1tb 2,5 HDD from my previuos laptop. Without OS, of course.
It worked great in the beginning. But after some time, on the run up it strated to show grey BIOS screen with 03f1 Hard disk error message with an offer to run HP diagnostics of the HDD. Diagnostics passed everytime without errors but, of course, didn't help Neither short nor fast. And in this condition notebook can't be run until I !WARNING! OPEN IT AND UNPLUG AND PLUG AGAIN HDD CONNECTOR (found this solution on one of the forums😓).
I thought that the problem was caused by the HDD, so I changed it to Western Digital 1TB SSD. Problem is still here.
I can evade an error by tapping F9 key on the run up, choose boot device manually (only one - the main nvme drive), and in this case widows starts normally, but my f*** 2nd drive may not exist in system....OR MAY EXIST (usually not)! I even don't understand what it depends on 😭😭😭
BIOS is updated for the last version.
2,5 SSD is totally new
On the internet I've founded the same problems with other HP laptops (like Pavilion etc) but they weren't solved.
Help, please... 😊
P.S. I can make a video of the problem and the whole process if needed.
1 REPLY 1
01-13-2021 11:48 AM
Welcome to the HP Support Community.
As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
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