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Georgian_C
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HP Omen 17 Laptop Motion Blur

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HP Omen 17 HP 17-an107nq
Microsoft Windows 10 (64-bit)

Hello,

 

I have heavy motion blur on the screen of my brand new out of the box HP Omen 17 HP 17-an107nq gaming laptop. The laptop comes with a 17 inch 120hz IPS panel. Motion blur is visible in all use cases on the desktop, video play back but gaming is the worst.  I have widows / drivers up to date, the laptop is new, i just opend the box. The motion blur issue makes the laptop unusable for gaming in my case.

 

I can`t realy return the device as it was actualy won as a first place prize in a modding contest organised by HP for the design of the HP OMEN X Desktop.

In this regard i would like to ask if this a common issue with the HP Omen 17 HP 17-an107nq ?

Is there any fix available for this issue?

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A4Apollo
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Hey there! @Georgian_C

 

Does the issue persist on the BIOS page?

 

I have checked the records and found a service advisory related to the issue you mentioned.

 

When playing certain games (high actions per minute games) for extended periods (2 hours or more), the performance may be degraded.

This occurs when running HP OMEN Command Center versions prior to version 4.0.32.0.

 

Performance is restored after stopping OMEN Command Center.

Resolve the issue by updating to the latest version of OMEN Command Center available from the Microsoft Store:https://www.microsoft.com/en-us/search/result.aspx?q=omen+command+center

 

Refer the service advisory to solve performance issues with the PC. Click Here

 

Note: Please try all the steps suggested in the document to isolate the issue.

 

Update the BIOS and graphics driver on the PC to the latest version.

 

Update the BIOS using this link. Click Here

 

Update the graphics driver using this link. Click Here

 

Also, try the steps recommended below.

 

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

 

Refer this article to know more information about freezing issues with the PC. Click Here

 

Lastly, try running a system diagnostics test on the PC and check if the hardware on your laptop is functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC.

 

Hope this helps!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
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Georgian_C
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Hello @A4Apollo,

 

I have checked last night and the issue persists on the UEFI interface on moving the arrow pointer at a certain speed (any other graphic elemnts in BIOS / UEFI are stationary so the issue can not be observed)

I have only be playing as a test for ten mintes and the motion blur was present form the start.

 

I already performed the BIOS Update and installed the latest graphic drivers. One strange thing is that i was unable ot install the intel HD drivers for the integrated video adapter.

I will try also the recommended steps you have specified below later today. 

 

However this seems to me like a hardware issue witht the display matrix.

System performance is great i get 120 fps constantly but the heavy motion blur ruins the experience.

 

Thanks for the advice and recommendations! i will let you know if there will be any improvements after following the steps you have described.

 

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A4Apollo
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Hi! @Georgian_C,

 

Thanks for writing back to us.

 

Did you try the steps recommended from the advisory?

 

Please try the steps recommended from the advisory and other steps from my post to isolate the issue.

 

 

Hope to hear from you soon!

Take Care! 

A4Apollo
I am an HP Employee

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Georgian_C
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Hello!

 

At this time i have tried all the following actions with no succes in fixing the motion blur issue:

 

- Checked if the issue apears under BIOS / Uefi interface: Yes

- Tested the Laptop on a external Acer 144hz display panel: Issue not present on the external monitor

- Updated the BIOS to the latest version

- Updated the nvidia video drivers

- Updated to the latest version of OMEN Command Center available from the Microsoft Store

- Ran the System File Checker scan, no coruppted files found

- Ran the  system diagnostics all tests passed

- Performed a system reset (15 sec press on the power button)

- This is not a image freezing issue it is a motion blur issue

 

For the time i have ran out of ideeas. I belive that this is related to the color chage response time of the display panel.

Replacing the panel might be an option.

Do you know the part number of this display matrix or compatible panels?

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A4Apollo
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Hi! @Georgian_C,

 

Thanks for writing back to us.

 

As the issue still persists after trying out the steps. It certainly sounds like a hardware issue with the display or the graphics card.

 

Also, I have checked the specifications of the PC and please find the display raw panel part number listed below.

 

For products with non-touch FHD 120 or 144 Hz screen and HD camera 931566-001

 

Refer the laptop user guide for more information. Click Here

 

Note: Refer page 29 for more information.

 

You can also contact HP support for service options.

 

Contact HP support using this link. Click Here

 

Take Care!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

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