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HP Recommended
OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A6AV)
Microsoft Windows 11

Hello. Bought this HP Omen 17 just over a month ago. Within the past week or so I've noticed a low grumbling/grinding noise, particularly when the fans are at lower speeds (~2600rpm), though it's also quite audible at max (~4600rpm). Being only a few weeks old at this point, and given that I take immaculate care of my hardware, use a proper cooling pad, and clean the vents several times per week, I'm quite sure it's not an issue of dirt or debris clogging the fans, but I'm really hoping it's not a manufacturer's defect.

 

Is this a known issue with this hardware line? Is there any simple fix? If not, how and where do I go about getting this fixed? I really, really don't want to have to mail this thing in somewhere and wait weeks for someone to look at it. I'd honestly rather just eat the cost and go buy a different brand. Are there any other solutions available to me?

 

Thanks!

Ryan

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@BionicNinjas wrote:

Hi Ub6424,

 

I decided to bite the bullet and return the laptop and buy something else. 


You are funny. It's your own decision and I think that's right.

 

Good luck

View solution in original post

3 REPLIES 3
HP Recommended

Hello @BionicNinjas 

 

This indicates a mechanical problem, see (5)

 

What else can you do ?

 

(1) Update the BIOS.

HP Notebook System BIOS Update (Intel Processors)

F.30 Rev.A11.2 MBApr 11, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Update Diagnostic

HP PC Hardware Diagnostics UEFI

8.2.0.0 Rev.A56.1 MBJun 30, 2021Download

 

(3) Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

(4) Note down any errors that may have been found

 

(5) Contact HP Support. You should have it serviced by a HP Technician !

HP Recommended

Hi Ub6424,

 

I decided to bite the bullet and return the laptop and buy something else. Probably should have just done that from the start rather than starting a thread. I do appreciate the quick response, though. Y'all can lock this now.

HP Recommended

@BionicNinjas wrote:

Hi Ub6424,

 

I decided to bite the bullet and return the laptop and buy something else. 


You are funny. It's your own decision and I think that's right.

 

Good luck

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