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Lederamar
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Solved!

HP Omen 17 hinge issue

HP Recommended
OMEN 17-w104nf
Microsoft Windows 10 (64-bit)

Hello HP,

 

I bought this HP omen around three years ago, never moved it from my desk.

 

Lately i have been noticing that the top plate in plastic is actually cracking due to the hinges on the screen not working properly.

 

IMG_20200531_230721.jpg

 

The other side of the laptop is not cracked, but it is bend quite alot due to the fact that the hinges are not actually doing the pulling, but whenever i have to open the computer screen it pulls the entire chassi instead.

 

Hopefully somebody can help me get in touch with the right people.

 

Best regards,

 

Led

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Accepted Solutions
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Lederamar

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,724
Message 2 of 2
Flag Post
HP Recommended

Hi @Lederamar

 

Welcome to the HP Support Community. 

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

View solution in original post

0 Kudos
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