HP Omen 17" VR Occulus rift Crashing issues

[anotation]

So i just received my occulus rift, everythin seemed fine, the specs are more than enough to handle VR, but the laptop and rift crashes intermittently, please help as i've tried everything

Things i've tried:

reconnecting the cables

update graphic drivers

turn power saving off on USB

BIOS update

specs

GTX 1070

16gb ram

Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz

I'm not computer savvy at all and i am at a lost, the occulus support has no idea whats going on too so i figured i would check on this side, thank you!

[Photoray002]

Hello @anotation

Im not an expert on Oculus, but I know that the Omen series had issues with the HDMI output and VR.

The fix was to use the Mini DisplayPort via an HDMI adapter. Would you be able to try that and see what happens?

[anotation]

Hello ,

i've read that solution as well, but it were from posters regarding a older generation of Omen laptops, i'm considering that solution as well.

Another thing to note is, it would run smoothly for like 20mins and when it crashes, i can feel that the laptop is super hot. Could it be a heating / cooling issue? Would a cooling pad be a plausible solution?

cheers for your help man, really lost here.

[Photoray002]

OK, are you measuring the temps? You've got the Omen command center that you could run, or you could download a tool like HWMonitor and keep an eye on those temps.

If you are overheating, the system will throttle down. I dont know if that is causing the crash but its possible.

[Photoray002]

Try it again and keep an eye on the temps. Let me know what the temps are and what it is when it crashes also.

[anotation · Accepted solution]

I think i found out what the problem is, it probably is an heating issue. I placed a small object below the laptop to elevate it, so the under vents could vent better. It helped the cooling so much more. I play VR on rift for 2.5hrs straight with no issues, GPU core temp was average 68-75 deg celcius.

Would consider a cooling pad but so far it seems my ghetto method works.

phew, finally a 4 day crusade to fix this issue is over.