HP Omen 45L restarting/crashing randomly after use

[7dawg]

While using my  Omen 45L computer, my computer restarts and or bsod randomly. The usual error is with ntkrnlmp.exe. This will happen even if I am not doing anything on the desktop. I have updated the BIOS. Please help thank you.

[Elohi_NR]

Hi @7dawg,

Welcome to the HP Support Community

I understand you are facing a power-related issue with your OMEN by HP 45L Gaming Desktop PC . Not to worry I will help you to get a resolution to resolve the issue.

Lets' try the below steps:

Crisis BIOS Recovery

1. Turn off the computer, and then connect the power cord.
2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

1. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

• If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue.

You refer to this Video URL. for restoring Bios.

• If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for only 2 to 3 seconds.
• If a BIOS recovery message repeatedly displays, continue to the next section
• If a message that the computer improperly shut down or a boot problem is detected displays, follow the on-screen instructions to resolve the error.
• If Windows starts, update to the latest BIOS version by selecting current with Serial number. Click here

• The HP BIOS Update screen displays and the recovery begins automatically.

If the issue persists, then please follow the steps mentioned in this document: HP PCs - The computer does not boot or start

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[HayILocK]

Hi were you able to find a fix for this?