HP Omen AMD Ryzen 7 4800H constantly bluescreen crashing.

[bez252]

I have been having this issue since around November. Constantly blue screen crashing everyday. The folks at the Windows community have said that it is to due with the AMD graphics drivers, but I have not been bale to get to a solution.

Minidump files for the latest crashes: https://1drv.ms/u/s!At5487gbrbFQjhoQSr2nRozvGiIU

Things I have tried so far:

Factory Reset the device

Totally remove both the AMD and the NVIDIA graphics drivers using DDU in safe mode and reinstalling the latest drivers. I have also tried using many different older drivers.

Uninstalled the AMD Chipset drivers and reinstalling.

No matter what I do, the problem persists, at this point I am worried it is a hardware issue. Any help is greatly appreciated, and if any other info would be helpful, please just let me know. Thanks so much!

[Irfan_06]

Hi @bez252,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that crashes to a blue screen intermittently.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support