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‎07-28-2019 09:35 AM

HP Recommended
Product: HP OMEN 15-dc0xxx
Operating System: Microsoft Windows 10 (64-bit)

I downloaded the BIOS update from HP Support assistance twice already and when it restarts the PC I get an screen that says BIOS Update failed, Unable to open the BIOS image.

 

Can anyone give any pointers on how to troubleshoot this?

1 person had the same question
1 REPLY 1

‎07-30-2019 02:23 PM

HP Recommended

@Mperezra Welcome to HP Forums Community!

There are a few things you need to check:

Go to the HP website and check if there's a BIOS update available for your serial number and install it from the website to check if it works,

If that doesn't work either, I suggest you restart the computer and follow the steps mentioned in this link to recover an older version of BIOS and then try the update from the HP website again.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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