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HP Recommended
OMEN by HP 16.1 inch Gaming Laptop 16-k0000 IDS Base Unit
Microsoft Windows 11

About a month ago, I decided to clean under the keycaps on my keyboard, as they were getting pretty dirty. However, in my attempt to remove a few of the key caps using a prying tool (which I now regret doing) I managed to break part of the retaining clips on two of the keys (calculator and print screen). I was able to figure out how to put the keys back on somewhat, although now they are perpetually wiggly. Recently, the keycap on the calculation has come off completely. I am very concerned that if I don't do something about the area under the retaining clips, it could be a problem in the future. I am not particularly concerned with retaining the function of those keys, I just need a way to protect the underlying electronics in the event that leaving them exposed will do damage to them. I also managed to split my left shift key in half, but it still works, I just taped it together (I do want to retain the function of that key). I do have an older model Omen Laptop that I haven't used in a while that probably has these keys intact. But I'm not sure if that will work, as I'm sure the sizes or components of the keys are slightly different. If someone could point me in the right direction of who I should contact (I wanted to email support, but couldn't find a way to do it) or what I can do to potentially fix this issue, that would be much appreciated. 

1 REPLY 1
HP Recommended

@eggysonic1,

 

Welcome to the HP support community.

 

Please help us with your HP unit serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Asfiya03

HP Support

I am an HP Employee. Although I am speaking for myself and not for HP.
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