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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-28-2021 06:12 PM

HP Recommended
Product: HP Omen 15-ce030ca
Operating System: Microsoft Windows 10 (64-bit)

The battery of my HP Omen 15-ce030ca has swollen recently.  My biggest concern is that the battery can explode and cause damage to the laptop and its surrounding.  The warranty expired a while ago, but I am kind of worried due to the safety issues relating to the swollen battery...

15-ce030ca battery swollen issue - Copy.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Due to the potential risk and fire hazard, is there any way to get a new original battery for my OMEN laptop?

Is it possible to use the laptop with the battery uninstalled?  Would that damage it?  Please advise.  Thank you.

Category:
2 REPLIES 2

‎07-29-2021 02:22 AM

HP Recommended

Normally, it can be used by connecting the adapter directly to the computer without installing the battery.

HP is currently not selling this battery, but you can search for it online according to the battery part number: 917724-855.

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‎07-30-2021 11:14 AM

HP Recommended

Hi @flipflip280,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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