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05-29-2021 12:36 PM
I’ve had my laptop for about 3 years now with no problems. Upgraded a few things in the past and it’s been running really well. I use it for design work so I am using Adobe programs and sometimes for gaming.
The issue suddenly happened this morning. I press the power button and the laptop makes no noise at all and nothing Is happening whatsoever apart from the LED on the power button is blinking orange for 5 seconds and then off for 3 seconds and will just carry on until I hold it down for 5 seconds or so to stop it.
I’ve tried all the things to get it working again like taking the battery out and trying to start it with just the charger and also trying to start it with just the battery. I have tried a hard reset aswell. Nothing is working, it just does the same thing with the LED blinking 5 seconds on and 3 seconds off.
It’s been about 10 hours now since it first happened and I would really like to know what’s happened to it as I need it for work.
06-01-2021 10:06 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
- Firstly, remove the hard drive from the computer.
- Once the hard drive is removed, turn on the computer without the hard drive- While booting as the computer doesn’t detect a hard drive, it’ll automatically roll back to the previous bios.
- Put the HDD back in and turn it ON. It might give an error about the improper shutdown. Just click continue and it should boot to windows.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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