HP Omen Shuts Off Without Warning

[Carliquinn]

Hi There

I purchased my HP Omen laptop earlier this year. Early on I experienced issues with the laptop shutting off while gaming. This happened without warning. After experiencing this I made sure to pay closer attention to performance settings in the Omen Gaming Hub. The laptop occasionally spikes in temperatures. I had sent the device back, as it was under warranty, and they ended up replacing the SSD as they said it was unresponsive. However, after getting it back, I tested with Sims 4, running on High Graphics, performance on Balanced and the fan on Auto. The laptop switched off again without warning after about 20min of play. I checked again, and with another game (Story of Seasons), it idles on about 70 degrees, and then at moments peaks to 90 degrees (the CPU).  Need help, as I don't know what the problem could be. Bios is up to date, Nvidia Graphics Card is up to date, the Gaming Hub is up do date. The system simply shuts off and then restarts. Personally I think it is a temperature control issue. 

[sandytechy20]

@Carliquinn

Welcome to the HP support community.

I understand that your notebook shuts without warning, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Carliquinn · Accepted solution]

Sorry for only getting back to you now. For some reason the email notification for your reply ended up in my spam folder. Just saw both responses today. Everything is/has been up to date. There is a fault that causes random shutdowns. It is with an HP support centre and I am waiting back to hear if I can get a replacement as they try to replicate the problem their side. 

Thanks for your time.