HP Omen does not power on after installing new M.2 SSD drive

[Chris_E]

Hello, I bought an HP Omen 15-ax013ns a few months ago, recently I decided to make an upgrade and I bought this M.2 SSD drive WD Green PC SSD M.2 (Amazon) (WD Green PC SSD - 240 GB (Serial ATA III, M.2, FCC, UL, TUV, KC, BSMI, VCCI)).

After installing it the laptop does not power on at all, when I press the poweron button it lights up for less than a second and then goes black again, the screen always remains black and I can't even get to the BIOS. It doesn't matter whether the computer is connected to AC or working on batteries.

Removing the M.2 drive solves the issue. I tried to install it again making sure it was well connected to the slot but with the drive in it the laptop never powers on. Could somebody tell me if this drive model is compatible with the laptop? Anyway I though that if it was not compatible the only problem would be that it would't be recognized. Any other idea to solve this issue?

Any help would be appreciated.

Thanks

[Jeet_singh · Accepted solution]

Hi @Chris_E,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you need help with your HP Notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

I did go through the Maintenance and Service guide of your Notebook and found that this PC support M.2 SSD, However, these are the list of compatible and tested for your PC.

Generic SSD 128 GB 2280 M2 SATA-3 Value TL                              827560-027

Generic SSD 256 GB 2280 M2 PCIe 3x4SS NVMe TLC TL              847109-008

Generic SSD 512 GB 2280 M2 PCIe3x4SS NVMe TLC TL, not for products with AMD Radeon hybrid graphics     847110-007

The SSD that you have installed may not be compatible and this could be an issue, If you wish you could try the above listed SSD's and check if that helps.

I hope this answers your question. Let me know if you need any further assistance. 

Let me know if those steps worked for you.

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Give us some reinforcement by clicking the solution and kudos buttons,

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Good Luck.

[Chris_E]

Hi Jeet Singh, thanks for your quick answer, I will try to return the SSD I got and change it for another: do you think this one would be compatible with the notebook https://www.amazon.es/Samsung-960-EVO-NVMe-250GB/dp/B01M211K53/ref=pd_cp_147_1?_encoding=UTF8&psc=1&...

Thank you, best regards

Chris

[Jeet_singh]

Hi @Chris_E,

Thank you for replying,

As mentioned in the earlier post those are the list of compatible and tested on your PC. You can go ahead and try using a 250GB SSD, however HP does not recommend any upgrade or downgrade of any parts. You can do it at your own discretion. 

I hope this answers your question. Let me know how it goes for further assistance. 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

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mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,