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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎04-28-2024 10:40 PM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-wd000 (7B9S0AV)

Hello, I bought a brand new HP Omen gaming laptop 2 weeks ago. Since yesterday, I started seeing these vertical lines all of a sudden (image attached below) . I tried restarting the system. The screen works normally for 1 or 2 minutes and then these lines reappear. I tried connecting the laptop to another monitor. It works fine in the external monitor. Installed all the updates but still the issue persists. 

 

Please let me know if anyone has faced the issue and if there is anything I could do to resolve the issue.

 

Thanks.

 

WhatsApp Image 2024-04-28 at 9.32.59 PM.jpeg

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1 REPLY 1

‎04-29-2024 01:49 AM

HP Recommended

Have you run diagnostics?
Tap the ESC key after powering on and press F2 to run diagnostics.

If those artifacts show up during diagnostics then a hardware problem

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

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