HP Omen gets really hot

[dutchdiego95]

My laptop gets really hot when I play certain games. I contacted HP support a few times and all they do is check updates and want to do a full clear and reinstall my whole laptop. I just want to set my tempature to a max of 70-80 C.

Sometimes my laptop hits 90-100C+ and my mouse and keyboard stop responding while im in a game which is really annoying and I would like this to be solved because the cooling fans are not working decent, neither is the software for it. What can I do?

[Echo_Lake]

@dutchdiego95

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

Next step BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. If the issue persists, follow the next steps.

Let's run the System Tests which will check the hardware sub-systems to ensure they are functioning properly.

Open the System Tests menu when Windows won't start.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click System Tests. Click and Run the Extensive Test: https://support.hp.com/in-en/document/c03467259

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.