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Hari_krishnan
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HP Omen keyboard keys malfunction

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Hp omen15dc-0001nx
Microsoft Windows 10 (64-bit)

My laptop keyboard some keys automatically working. It is not happening with any particular key but with random keys. One year before the problem started with "A" key not working. I contact with support and did diagnostics test with keyboard in BIOS and that time it starts to work. After one month same issue repeats with "R" and "Y". Later with F5 key. Then with "E" key. Now the "e" key does'nt work when I press but it auto types.  

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praveen196
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@Hari_krishnan Welcome to HP Community!

 

I understand that keyboard keys are not working.

 

Please perform the keyboard test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

If the test is passed, please uninstall the keyboard driver and update the BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Hari_krishnan
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Hi, I run th test and it shows test passed. But during the test ''E'' key was repeatedly working while I pressing the other keys.  After I uninstalled the keyboard from computer management and restart. Also download and Installed BIOS. now multiple key at a time resolved, but w and e keys stop working.

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praveen196
HP Support Agent
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@Hari_krishnan

 

I understand your concerns.

 

Please check the system files.

 

1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator. 

2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/"). 

3) Enter sfc /scannow (note the space between "sfc" and "/"). 

 

If the issue still persists, please perform the system reset.

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!

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