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‎11-11-2020 08:26 AM

HP Recommended
Product: HP Omen laptop
Operating System: Microsoft Windows 10 (64-bit)

Hello there, 

recently my laptop has got trouble with starting windows and the error says Hard drive short DST check: failed

Failure code: PK0G51-9G4A9U-MFPW3F-60SC03

please let me know what should I do. I even tried to install windows once again but it couldnt detect the usb. 
P.s: i bought the laptop from Turkey and now I am in Switzerland. So I dont think the warranty works. 
Thank you. 

1 REPLY 1

‎11-11-2020 10:06 AM

HP Recommended

Hi:

 

Below is the error code report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
PK0G51-9G4A9U-MFPW3F-60SC03OKXXXXXXXXXX11/11/20303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to replace the drive that failed.

 

Based on the serial number generated by the code, your PC is most likely out of warranty (over 2 years old).

 

https://partsurfer.hp.com/Search.aspx?searchText=5CD8337GY8

 

It looks to me like your notebook came with a 128 GB NVMe SSD and a 1 TB mechanical hard drive according to the parts list.

 

Drive 1 is usually the SATA drive, so I think the 1 TB drive has gone bad.

 

See if the notebook works without that drive connected and if it does, then replace that drive.

 

If you still get the failure code, then the NVMe drive is bad and needs to be replaced, and the operating system reinstalled.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure...

 

http://h10032.www1.hp.com/ctg/Manual/c06219881

 

If the NVMe drive has failed and you want to buy one with more storage (250 GB, 500 GB, 1 TB) that should be fine.

 

If you need to reinstall the operating system, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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