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Austeja
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HP Omen laptop isn't charging

HP Recommended
HP Omen 15-dc0022na
Microsoft Windows 10 (64-bit)

I was watching a series on my laptop until I got a notification saying I need to plug my charger in. When I plugged it in absolutely nothing happened. (It never said plugged in, not charging). I tried to plug it in a few more times,but still nothing. I decoded to restart my computer, it still did not charge. I then decided to change my outlet,the one I knew for sure worked-nothing. I then took it out of the outlet, also out of the laptop and disconnected the AC adapter to reassemble and inspect the charger. The cord is so new the contacts are still shiny. It worked the night before. When my battery reached 7% I decided to turn it off. And now it will not turn on. There are no blinking lights anywhere, there are no sounds coming from my laptop. I tried to hard reset it (unplug everything and hold the power button for 15 seconds, then plug the charger in and try to power on (also did 30 and 60)) it did not work. The battery itself is not removable. I tried to leave it without a plugged in charger for 10 minutes-nothing. I have never had a problem with this laptop-I bought it 3 months ago and it worked like a charm until now. I am fairly certain that I have to reinstall my battery drivers, but the computer is not turning on. When I lightly rub the computer near the touchpad I can feel the static when the charger is plugged in and there is no static when the charger isn't plugged. NO LIGHTS ARE BLINKING. I am using all the original charger parts that came with this laptop when I bought it at the store. Nothing on the cord is broken, neither is the port for the charger (triple checked with a flashlight). I need to figure out how to make my computer turn on.

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Riddle_Decipher
HP Support Agent
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@Austeja Greetings from the HP Community!

here's what I recommend (perform steps exactly as prescribed to resolve the issue)

  • Unplug the charge and use the laptop until the battery drains to 15%. 
  • Turn off the laptop and turn it back on after 30mins. 
  • Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager, 
  • Restart the computer and the issue should be fixed.

If it doesn't,  Unplug for a few minutes, then try a different outlet. Unplug the laptop, wait a few minutes, then plug it into an outlet in a different room. Some users report that a laptop power adapter can temporarily stop working to protect itself from a perceived issue with the power supply.

  • If your battery is removable, take it out while the power source is disconnected. Hold down the laptop's power button for two minutes, put the battery back in, and plug it into a new outlet.

Examine the cord. Examine the entire length of the power cord for tears, dents, and worn-down insulation. If you notice any, or if the power brick is warped or smells like burnt plastic, the cord is probably faulty. You'll need to purchase a new cord for your laptop.

  • Check your warranty before replacing any parts. The cost may be covered under some circumstances

 

Inspect the connection. If the cord's attachment to your laptop wobbles or feels loose, there could be a problem with the connection. Unplug the cord, remove debris with a wooden toothpick, and remove heavy dust build-up with compressed air.

  • Bent pins and other damage issues are model-specific. Take the laptop or cord to a computer repair shop. You can look up your model online for repair instructions, but this can be difficult without proper tools and may void the warranty.

Let the computer cool down. If your laptop battery feels very hot to the touch, excess heat could be interfering with the charging process. Shut down the computer and let it sit for several minutes to cool down. If you haven't cleaned your laptop vents recently, blow a can of compressed air into the fan vents at an angle, in short bursts, to remove some dust.

  • Do not blow directly into the fan vents, only at an angle, or you could damage the fan.
  • If you are comfortable disassembling your laptop, you can use the compressed air to blow away internal dust directly. Look up a guide to disassembly for your model before you begin, and work on a large, clear surface. This will likely void your warranty.

Start up your laptop without a battery. Shut down the computer, remove the battery, and plug the computer in. If the computer won't turn on, you probably need a new cord.

  • If you can start it up again in this situation, the charging issue is probably due to the battery itself, or your computer's interaction with the battery.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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