HP Omen overheating (97-100C)

[BergLake]

My problem is solved with overheating.

I removed MCafee and used the MCPR McAfee ESD Package.

My i7 8750H dont reach more then 97c now.

[ScaVen]

It's still too much

When I bought my Omen 15 (8 months ago) I had 75-80C and now 95C. (stress)

In my case maybe BIOS update did this, cuz there's a few since I bought it

[Clevor]

It appears to me that with each Windows 10 version update - or cumulative update to an existing version - the computer needs more resources to get it to run, particularly Microsoft Edge. Maybe this is causing the recent overheating problems to even higher levels.

As I mentioned earlier, I was using an OCZ Whitebook from 2008 with Penryn chipset and dual core 9100X, and I could stream live TV with no problems without elevated temps or the CPU fan running. But in the last two months with the cumulative updates to Win 1703 (as I could not update to anything later without crashes during the install), every time I run a video on the web the fan would kick on to near max and sustained temps were in the 65-75 C range. Imagine this for 4-6 hours, besides the noise. So I was forced to upgrade to an Omen 17 with the hexa-core CPU. On the other hand, I never saw temps approaching 100 C when that ole dual core was stressed.

Granted, these are peak temps and on my Omen, current and average temps run maybe 60-70 C, but my longest 3D runs or stress tests are maybe 10' max. I don't game for an hour or so. Is anybody actually getting lockups or crashes like the Asus guys? Asus tells them the (peak) CPU temps of 97-100 C during gaming is normal.

[samIamm]

Today I downloaded and installed Intel XTU. I directly see where the heating problems come from. The factory/default settings for turbo was: Turbo Boost Short Power Max: 78 Watt and Turbo Boost Time Window 28 seconds.

Turned settings down a lot and now run stable at 2.6Ghz @<85C (This is in a quite warm room in the middle of summer as well).

The Settings I use: Turbo Boost Power Max @ 40 Watt. Turbo Boost Short Power Max @ 44 Watt and Turbo Boost Time Window 2 seconds. There is probably room to fiddle with the Short Power and Time Window, this is just the first setting I found that was stable (i.e. no downthrottling at all during 20 minutes @ 100% load using prime95).

I.e. you have to set the Turbo Boost Power Max lower than the default 45 Watt for it to not constantly downthrottle the frequency to ~1.8Ghz. I have no idea why it does this since Intel XTU does no report any other type of throttling (e.g. thermal).

Using the built in stress test in Intel XTU I get 3Ghz @ <77C.

In practical use I get temperatures around 70-75C while running 2.8-3Ghz now.

[BergLake]

My heat problem is solved.

I got my laptop back from service.

they replaced both fans,battery and new cooling paste.

Now it works with no throttling.

[Darro20]

Hi

Im thinking of buying the omen 17. Can I ask owners of this laptop with the 8750h/8300h about thermals and what your final temps were for the cpu and gpu on max load and gaming please? Did you undervolt or lower the wattage?

Do you know if the omen 17 got bios or thermal updates like the omen 15? I could not see them on the drivers pages.

Thanks

[Skirmich]

Problem is the 8750H Itself, I have not see any new laptop that is able to cool it down efficiently... The chip itself runs way hotter than its predecessor *7700HQ and HP seemed to have used the same cooling solution for both chips which is far from ideal for the 8750H.... So the only way to cool it down is to reduce its peak boost frequency (Which means you lose performance) or Undervolt + Liquid Metal the heck out of the laptop..
 

This is a problem with the 8750H.... Its simply too HOT for the current cooling solutions found in the OMENs.

[Svennebanan]

I had a similar problem. Downloaded Intel Extreme Tuning utility. Had problems with CPU reaching 95 deg Celcius when gaming.

GPU was a lot cooler. Extreme tuning indicated thermal throttling all the time. Laptop was  new and no dust,  normal room temperature etc.

I tried undervolting it (-100mV) which helped a bit. 

Decided to change thermal paste. Removed the old stuff that was hardened and applied very thick. Applied Thermal Grizzly Kryonaut ( I am sure a similar high quality paste will give same result). 

Afterwards temps dropped almost 20 degrees! Even when stresstesting it does not go over 80 degrees and cores are never throttling! 

Laptop is a lot quiter generally aswell.  🙂

The laptop is excellent but HP need to get some quality control and check how the factory paste is applied and probably switch it to something better.

TLDR: Replace factory thermal paste!

[LaLa19]

Did you send to hp? How long did it take to get it back?

[azethechamp]

I have the omen 15 dh0006 with the i7 9750h and RTX 2060.
My experience:

Stock temperatures at full load were at 98°C and made the CPU throttle to keep it from frying.
I was very dissapointed as this laptop is on all other aspects very well build, for a very decent price.

I have lowered voltage by 0.1V with Throttlestop and replaced the CPU thermal paste by Grizzly conductonaut liquid metal. I made sure to seal electronic contacts around the CPU with nail polish, and surrounded the cpu with a barrier of cooker hood filter. It should keep excess liquid metal from floating around inside the laptop.

The GPU thermal paste I replaced with Grizzly Kryonaut.

Results: 

CPU temp is now 35°C idle and 75°C at heavy load.

GPU temp 70°C heavy load.

I am now very satisfied with these results. It is a pity these overpowered i7 CPU's are placed inside these type of slim laptops without sufficient cooling solutions. I expect people who don't keep their laptop temps in check to have hardware failures in a matter of years.

If you are afraid to use liquid metal for danger of short circuiting your motherboard:
Using Throttlestop, you can lower the turbo boost multiplier. This will make the CPU slower, but temps will drop a lot and it will stop throttling, providing a more stable CPU speed.