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MAZZIMO
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HP Omen overheating / HDMI port malfunction

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Omen 15
Microsoft Windows 10 (64-bit)

I am having issues with my HMDI port, it seems to have stopped functioning suddenly. my drivers and Windows are up to date. I've tried multiple monitors and HDMI cables to no avail.
I have also had serious overheating issues in CPU and GPU even with a cooling pad, going upwards to 96-98 degrees, causing some performance and hardware issues.

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Echo_Lake
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@MAZZIMO

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

  • After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.

And, also refer to the link: https://support.hp.com/in-en/document/c06293717 Advanced HDMI Display and Sound Troubleshooting (Windows) refer to troubleshoot specific HDMI issues.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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MAZZIMO
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Hi Echo_Lake, I have contacted chat support several times and have an active support case.
I have tried every last troubleshooting technique to the book and to no avail, my final statement is that due to the overheating of CPU and other components along with general high temperature, the connections for my HDMI and USBC were fried, subsequently 20 minutes between themselves.

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Echo_Lake
HP Support Agent
HP Support Agent
23,471 23,429 1,061 1,093
Message 4 of 4
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@MAZZIMO

Thank you for posting back.

 

Since you have already tried most of the troubleshooting steps to resolve the issue and as we have limited support boundaries in the support community as of now.  I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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