cancel
Showing results for 
Search instead for 
Did you mean: 
Galuh_Livano
New member
2 0 0 0
Message 1 of 2
239
Flag Post

HP PC Hardware Diagnostic update problem

HP Recommended
Omen 15 DC1090tx
Microsoft Windows 10 (64-bit)

Hello, I have a problem with installation of my HP PC Hardware Diagnostic UEFI. it stated that the newer version is 7.6.0.0 and my current version is 7.5.2.0 and of course, I'm gonna update it via Hp Support assistant but whenever I try to update it always fail, and when I search the latest version in support.hp.com there is no 7.6.0.0 version. anyone can help me how to update it? thankk youuu!

 

1 REPLY 1
Photoray002
Level 15
Level 15
12,664 12,442 1,306 4,288
Message 2 of 2
Flag Post
HP Recommended

Hello @Galuh_Livano 

 

I wouldn't worry much about updating it. The notes show that newer model is geared towards a few HP work stations instead of the consumer products.

Your Drivers page shows you have the latest version installed for your Omen. If its not installing on your system, there is a reason. Drivers page... https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-dc1000-laptop-pc-series/26122182/mode...

 

Sometimes the HP Support Assistant cannot decipher models correctly, or it sees an update as intended for all products. This is why some of us dont encourage users to use the HPSA for bios updates.

 

If you prefer to try anyway, use the link on this page and manually download and run the updater. That usually works better than the HPSA.  https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation