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- HP Community
- Gaming
- Gaming Notebooks
- HP Pavilion 15 FPS drop
Create an account on the HP Community to personalize your profile and ask a question
10-02-2022 12:02 PM
I have HP Pavilion 15 Ryzen5 5600 4gb nVidia GC, I am experiencing sudden frame drops in Apex Legends, NFS-Heat.
Frames drops upto 8-15 fps for 20-30 seconds and then come back to normal for a minute, continues.
Please help me with this.
Thanks
10-02-2022 12:16 PM
Hello @hims_rana11
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration. |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/paste following key/value pairs:
OS Name |
|
Version |
|
System Model |
|
System SKU ( equals HP product number (p/n) ) |
|
Processor |
|
BIOS Version/Date |
|
(2) Start Windows <Device Manager>
- Expand <Display adapters>
- Expand <Network adapters>
--->>> Send screenshot
(3) Please report your results
10-02-2022 12:26 PM
OS Name | Microsoft Windows 11 Home Single Language |
Version | 10.0.22621 Build 22621 |
System Model | HP Pavilion Gaming Laptop 15-ec2xxx |
System SKU ( equals HP product number (p/n) ) | 3E3R5PA#ACJ |
Processor | AMD Ryzen 5 5600H with Radeon Graphics, 3301 Mhz, 6 Core(s), 12 Logical Processor(s) |
BIOS Version/Date | AMI F.21, 16-03-2022 |
10-02-2022 01:49 PM - edited 10-02-2022 01:50 PM
Hello @hims_rana11
(1) Create Windows system <restore point>
How to Create a System Restore Point on Windows 10 or Windows 11
(2) Download and install BIOS Update
HP Notebook System BIOS Update (AMD Processors) | F.22 Rev.A | 12.0 MB | Aug 21, 2022 | Download |
Why should you install the update ? https://support.hp.com/us-en/document/ish_4123786-2338478-16 Quote: " Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
" |
(3) Reboot
(4) Let BIOS be installed until it's completely done !
(5) Download and install / update
NVIDIA Graphics Driver | 30.0.15.1278 Rev.D | 1018.4 MB | Sep 16, 2022 | Download |
OMEN Gaming Hub SDK Package | 1.0.57 Rev.A | 48.3 MB | May 4, 2022 | Download |
Realtek RTL8xxx Wireless LAN Drivers | 1.0.0.207 Rev.S | - | - |
(6) Reboot Windows
(7) Test your notebook
(8) Please report your results
10-05-2022 11:27 AM
Hello @hims_rana11
Try the latest driver !
(1) Download and install / update
Realtek RTL8xxx Wireless LAN Drivers | 1.0.0.208 Rev.S |
|
|
(2) Reboot Windows
(3) Test your notebook
(4) Please report your results
10-06-2022 02:02 AM
Hello @hims_rana11
(1) Start Windows <device manager>
- Double click on realtek wireless device
- Click on <Advanced> tab
(2) <2.4G Wirless Mode>
Open the drop-down list and take a screenshot of all possible values
(3) Same for <5G Wireless Mode>
(4) Please report back