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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)
Microsoft Windows 11

I have HP Pavilion 15 Ryzen5 5600 4gb nVidia GC, I am experiencing sudden frame drops in Apex Legends, NFS-Heat. 

Frames drops upto 8-15 fps for 20-30 seconds and then come back to normal for a minute, continues.

Please help me with this.

 

Thanks

12 REPLIES 12
HP Recommended

Hello @hims_rana11 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

 

Version

 

System Model

 

System SKU

( equals HP product number (p/n) )

 

Processor

 

BIOS Version/Date

 

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

OS Name

Microsoft Windows 11 Home Single Language

Version

10.0.22621 Build 22621

System Model

HP Pavilion Gaming Laptop 15-ec2xxx

System SKU

( equals HP product number (p/n) )

3E3R5PA#ACJ

Processor

AMD Ryzen 5 5600H with Radeon Graphics, 3301 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date

AMI F.21, 16-03-2022

 

hims_rana11_0-1664735046985.png

 

HP Recommended

Hello @hims_rana11 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.22 Rev.A12.0 MBAug 21, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

NVIDIA Graphics Driver

30.0.15.1278 Rev.D1018.4 MBSep 16, 2022Download

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.207 Rev.S

-

-

Download

 

(6Reboot Windows

(7Test your notebook

(8Please report your results

HP Recommended

I couldnt see any driver updates on HP support assistant. I think there are no updates available..its already up to date

HP Recommended

Hello @hims_rana11 

 

Download and install as instructed.

Please report your results

Kind regards

HP Recommended

Hello @hims_rana11 

 

Try the latest driver !

 

(1Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

 

 

Download

 

(2Reboot Windows

(3Test your notebook

(4Please report your results

HP Recommended

Did all the updates..still no improvement getting 3-5 fps suddenly and it is really choppy. 

 

HP Recommended

Hello @hims_rana11 

 

(1) Start Windows <device manager>

- Double click on realtek wireless device

- Click on <Advanced> tab

 

(2) <2.4G Wirless Mode>

Open the drop-down list and take a screenshot of all possible values

 

ub6424_0-1665043275886.png

 

(3) Same for <5G Wireless Mode>

(4) Please report back

HP Recommended

Hello @hims_rana11 

 

(1) Uninstall OMEN Gaming Hub

(2) Restart Windows

(3) Still FPS dropping ?

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