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‎02-27-2024 02:51 AM - last edited on ‎03-13-2024 07:21 AM by HP Administrator

HP Recommended
Product: HP Pavilion Gaming - 15-ec0007nt

I have an Hp Pavilion gaming 15. Regardless of the operating system, it freezes during boot. The same happens when booting from a USB, and the issue persists even with a different hard drive. I've tried it with Linux as well, but encountered the same problem. I've updated the BIOS to the latest version and ran hardware diagnostics, but couldn't find any issues. Sometimes the device boots up, but generally, it freezes on the boot screen. There are no issues with the RAM or the SSD; the SSD health is at 93% according to tests. The battery is also fine, and all maintenance has been completed. I can't seem to understand why it freezes only during boot

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1 REPLY 1

‎03-01-2024 04:32 AM

HP Recommended

Why doesn't anyone provide support? All my devices are hp and I started to hate hp.

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