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Level 2
11 10 0 2
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HP Pavilion Gaming 15 - Stuck at Boot on Each Restart / Require Hard Reset to make it working.

HP Recommended
HP Pavilion Gaming - 15-ec1001na
Microsoft Windows 10 (64-bit)

I have HP Pavilion Gaming - 15-ec1001na with AMD Ryzen 5 4600h, 8GB. I am having a problem my laptop gets stuck at boot after each restart of Windows 10, power on LED is ON/Glowing , yet no boot screen. 

Finally, I have to do a hard reset to boot in to Windows again.  I disabled fast boot on Windows 10 and everything, but yet it gets stuck each reboot. 

Too much annoying even when doing Windows Updates, etc., and sometimes it sticks up with a message no boot drive found, after a Windows Update/upgrade installation. 

 

If it because of UEFI boot, is there an option to disable UEFI completely to avoid such  errors? 

 

Plz help. It is annoying I bought this laptop with lots of hope, and I feel is wrong choosing this laptop. 

 

4 REPLIES 4
Author
Level 2
11 10 0 2
Message 2 of 5
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Bump Up!, any help plz..

@HP_Support, at least can you enable more support on your BIOS to manage UEFI etc, 

 

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HP Support Agent
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Message 3 of 5
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@nithinmohantk

 

I reviewed your post and I understand that the computer is getting stuck on reboot.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107431.exe

 

AMD: https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107633.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103831.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Author
Level 2
11 10 0 2
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@The_Fosette , I am already on latest F11 bios, and with latest drivers. It appears to be a problem with F11, do you have any updated BIOS fixing all these issues? 

This is my first unstable laptop I bought from HP, and I regret buying it. 

What's the point of having a 4600h , if I can't use it's full potential. 

Can you guys please find the BIOS and Windows 10 compatibility problems, especially with Virtualization enabled - HyperV etc. 

 

 

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HP Support Agent
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@nithinmohantk

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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