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HP Recommended
HP Pavilion Gaming Laptop 15-cx0xxx
Microsoft Windows 10 (64-bit)

Hello, so my laptop has been having a problem with both battery and charger. While plugged it actually gets bugged, for some reason it will say for a few second that it isn't charging after few more seconds it will charge again. Another problem is when I forgot to plug my laptop it will crash right after opening windows and worst, sometimes it doesn't startup at all.

I can't find any matching battery when I go to HP product search and putting my serial number and I can't really go out for someone to check my laptop in any authorize HP places because of the pandemic I don't want to risk it just to fix my batteries, if you know what kind of batteries for me to buy please do reply to this thread 🙂 Thanks! 

1 REPLY 1
HP Recommended

Hi@Renz15, Welcome to the HP Support Community!Request you to follow the below troubleshooting steps from the document:-

 

Solution: Performing the latest BIOS update should fix the issue. 

 

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 
   

Additional help can be found in the below articles: 

  

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

  

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter 

  

Battery Indicator Light Turns On and Off While Battery is Charging 
   

To understand more about how your battery works: Click here 

             

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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