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11-24-2020 11:40 AM
Product: HP Pavilion Gaming Laptop 15-cx0xxx
Operating System: Microsoft Windows 10 (64-bit)
Hello, so my laptop has been having a problem with both battery and charger. While plugged it actually gets bugged, for some reason it will say for a few second that it isn't charging after few more seconds it will charge again. Another problem is when I forgot to plug my laptop it will crash right after opening windows and worst, sometimes it doesn't startup at all.
I can't find any matching battery when I go to HP product search and putting my serial number and I can't really go out for someone to check my laptop in any authorize HP places because of the pandemic I don't want to risk it just to fix my batteries, if you know what kind of batteries for me to buy please do reply to this thread 🙂 Thanks!
1 REPLY 1
11-30-2020 11:14 AM
Hi@Renz15, Welcome to the HP Support Community!Request you to follow the below troubleshooting steps from the document:-
Solution: Performing the latest BIOS update should fix the issue.
I have a few steps listed below that should help you resolve this concern:
Unplug the charge and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
1) In the search box, type and open “Device Manager”.
2) Expand “Batteries”.
3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
4) Click on “Uninstall”.
5) At the prompt put a check in the box to remove the current driver
6) Shutdown the computer.
7) Remove the battery for minute and then put it back in.
😎 When the computer comes back up it should automatically find the driver.
9) Go to Device Manager.
10) Expand Batteries.
11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
12) Click "Search automatically for updated driver software"
Do the same thing with Microsoft ACPI-Compliant Embedded Controller.
Restart the computer and the issue should be fixed.
Additional help can be found in the below articles:
To understand more about how your battery works: Click here
Hope this helps! Keep me posted.
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